Wiki
What the agents know about Harbor Ridge — policies, pricing and product knowledge learned from your email and documents, and cited 858 times in the last 30 days.
10 articles
- PricingUpdated 45 days ago
Contract pricing tiers
Who gets Contract A, Contract B or list price, how far each sits below list, and how long a quote holds.
Learned from 88 emails · 4 documents · 2 correctionsCited 231 times by agents in 30 days - PoliciesUpdated 19 days ago
Freight and delivery policy
When delivery is free, what it costs when it isn't, and how boom-truck and jobsite drops are charged.
Learned from 214 emails · 12 documents · 3 correctionsCited 148 times by agents in 30 days - PoliciesUpdated 12 days ago
Credit and payment terms
Default terms, when an account goes on hold, how extensions and limit increases are decided, and what the agents may and may not say.
Learned from 131 emails · 5 documents · 4 correctionsCited 117 times by agents in 30 days - PoliciesUpdated 33 days ago
Returns and claims
Restock fees, what cannot come back, how damage and short-ship claims are credited, and how an RA is issued.
Learned from 162 emails · 6 documents · 5 correctionsCited 96 times by agents in 30 days - OperationsUpdated 8 days ago
Job-site delivery checklist
What the order desk confirms before a truck rolls to a job site, and what the driver does when it gets there.
Learned from 203 emails · 3 documents · 6 correctionsCited 84 times by agents in 30 days - ProductsUpdated 60 days ago
Type X drywall guide
When 5/8" Type X is required, how it differs from regular board, and what to order with it.
Learned from 74 emails · 9 documents · 1 correctionCited 63 times by agents in 30 days - ProductsUpdated 27 days ago
Composite decking fastening
Hidden clips versus face screws, which boards each one needs, and how many boxes a deck takes.
Learned from 49 emails · 7 documents · 2 correctionsCited 41 times by agents in 30 days - ProductsUpdated 52 days ago
Roofing underlayment requirements
Underlayment per code for the roofs we supply, where ice-and-water shield goes, and how many rolls a job takes.
Learned from 58 emails · 8 documents · 2 correctionsCited 37 times by agents in 30 days - OperationsUpdated 40 days ago
LVL handling and storage
How LVL is stored in the yard and on site, how long a hold lasts, and what to tell a customer keeping beams for weeks.
Learned from 36 emails · 5 documents · 1 correctionCited 29 times by agents in 30 days - PricingUpdated yesterday
Q4 2026 gypsum price increase
Pacific Gypsum raises gypsum board 6% on October 1. What changes, which SKUs, and how to quote between now and then.
Learned from 3 emails · 1 documentCited 12 times by agents in 30 days